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Frequently ask questions

Yes, our specialists are available for direct phone support.


☎️ Contact us at: +86 137 8068 5000
📅 Working Hours: Monday – Friday, 9 AM – 5:30 PM (UTC+8)
📧 Prefer email? Reach out at info@vastlog.com

The shipping cost depends on multiple factors, including destination, package weight, dimensions, shipping method, and carrier rates. To get an accurate quote:

  • Option 1: Contact our support team with your shipment details.
  • Option 2: If shipping to an Amazon FBA warehouse, we can provide tailored FBA freight solutions.

📧 Email: info@vastlog.com 
☎️ Call us at: [+Your Contact Number]

Delivery times vary based on location and shipping method: (The following transit times are for reference only)

  • Sea Shipping: 22-40 days
  • Express Shipping: 2-5 business days
  • Air shipping: 8-12 days

 

For urgent shipments, contact our support team for expedited solutions.

We provide various shipping methods to meet different delivery needs:

  • Standard Shipping: Cost-effective, suitable for non-urgent shipments.
  • Express Shipping: Faster delivery with premium carriers.
  • Amazon FBA Freight: Tailored logistics solutions for Amazon sellers.
  • Bulk Cargo & Special Handling: For large or fragile shipments.

📧 Need help choosing the right shipping option? Contact us at info@vastlog.com

Yes! You can track your shipment in real-time through our tracking system.

  • Tracking via Website: Enter your tracking number on our Tracking Page.
  • Email Notifications: Get automatic updates on your shipment status.
  • Customer Support: Contact us for any tracking issues.

📞 Need help? Call us at +86 137 8068 5000

Our company is headquartered in [Qingdao, China].
🏢 Office Address: Room 807, YuYuan Mansion No.75 Hong Kong West Road, Qingdao, China

For in-person visits, schedule an appointment with our team.